Terms &
Conditions.

Who we are & what these terms cover.

Kultiflo (“Kultiflo”, “we”, “us”) provides a software platform used by private membership-based cannabis clubs and agricultural cooperatives in South Africa to manage their membership registers, inventory, sharing transactions, and grower settlements.

These terms apply to anyone who uses the platform: clubs that subscribe to it, club staff who operate it, members and day-pass visitors who are registered on it, and farmers who supply clubs through it. They also apply to visitors of this website, kultiflo.com.

By accepting these terms during registration, or by using the platform or this website, you agree to be bound by them. If you do not agree, do not use the platform.

Definitions.

• Platform — the Kultiflo software, including the Admin Portal, Point of Share, Farmer Hub, and Front Desk applications, and this website.
• Club — a private membership-based organisation that subscribes to the platform to manage its own members and operations.
• Member — a natural person registered with a club through the platform, including holders of temporary day passes.
• Farmer — a grower or supplier registered on the platform who consigns product to one or more clubs.
• Personal information — has the meaning given in the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Eligibility — 18 years or older.

The platform may only be used by persons who are 18 years of age or older. During registration, your age is verified against the date of birth in your South African identity number, or against your passport. Registration is refused if you are under 18.

By registering, you warrant that you are at least 18 years old, that the identity document you present is your own, and that the information you provide is true and accurate.

Your club and your membership.

Kultiflo provides software. Your membership relationship is with your club, not with Kultiflo. Each club sets its own membership criteria, fees, house rules, and approval decisions, and each club is responsible for operating lawfully within the South African legal framework that applies to it.

Kultiflo does not sell, supply, or distribute cannabis or any other product, does not decide who a club admits, and is not a party to any agreement between a club and its members or between a club and its farmers. Questions about your membership, your club's rules, or anything shared through your club must be directed to your club.

Accounts & accurate information.

You are responsible for the accuracy of the information you provide at registration and for keeping it up to date. You are also responsible for keeping your sign-in credentials confidential and for everything done under your account. Tell your club immediately if you suspect your account has been compromised.

Club staff accounts (administrators, front desk, point-of-share operators) may only be used by the person they were issued to, within the role they were granted. Sensitive actions on the platform are written to an audit trail that records who did what, and when.

Acceptable use.

You may not:

• use the platform for any unlawful purpose, or in breach of your club's rules;
• register with false identity information or another person's identity document;
• attempt to access another club's data, another person's account, or any part of the platform you have not been authorised to use;
• probe, scan, scrape, reverse-engineer, or interfere with the platform or its security measures;
• resell, sublicense, or make the platform available to any third party without our written agreement.

We may suspend or terminate access for breach of this clause.

Fees & billing.

For clubs: use of the platform is subject to the subscription fees agreed with us. Subscription billing is processed by our payment service provider, Peach Payments. Overdue accounts may be placed on hold until settled.

For members: Kultiflo does not charge members. Membership fees, day-pass fees, and any contribution made at your club are set by, and payable to, your club.

Your personal information.

How personal information is collected, used, stored, and protected on the platform — and your rights under POPIA — is set out in our Privacy & POPIA Policy, which forms part of these terms. How the platform is secured is described on our Security page.

Intellectual property.

The platform, its design, code, and branding belong to Kultiflo or its licensors. Subscribing to or using the platform gives you a limited, non-exclusive, non-transferable right to use it for its intended purpose — nothing more.

The data a club and its members record on the platform belongs to the club and its members, not to us. We process it only as described in the Privacy & POPIA Policy.

Availability & changes to the platform.

We work to keep the platform available and reliable, and it runs on Google Cloud infrastructure with automatic redundancy. We do not, however, guarantee uninterrupted or error-free operation, and we may update, improve, or change features of the platform over time. Where a change materially reduces functionality a club is paying for, we will tell the club in advance.

Disclaimers & limitation of liability.

The platform is provided “as is” and “as available”. To the maximum extent permitted by South African law, Kultiflo is not liable for indirect, consequential, or special damages, loss of profits, or loss of data arising from the use of, or inability to use, the platform; and our total liability to any club or user is limited to the subscription fees paid to us by the relevant club in the 12 months before the claim arose.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including under the Consumer Protection Act 68 of 2008 where it applies.

Kultiflo is not responsible for the conduct of any club, the quality or legality of anything shared through a club, or any dispute between a club and its members or farmers.

Suspension & termination.

A club may end its subscription in accordance with its agreement with us. Members end their relationship through their club. We may suspend or terminate access — for a club or an individual account — where these terms are breached, where the law requires it, or where continued access poses a security risk to other users.

On termination of a club's subscription, the club's data is handled as described in the Privacy & POPIA Policy, including retention required by law.

Governing law.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.

Changes to these terms.

We may revise these terms from time to time. The current version, with its effective date, is always published at kultiflo.com/terms. Material changes are communicated to clubs, and your continued use of the platform after the effective date constitutes acceptance of the revised terms.

Contact.

Questions about these terms can be sent to: