Support
Email or WhatsApp us about the member app, your account, or running your club on Kultiflo. Tell us which club you belong to and what you were doing when it went wrong, and we take it from there.
Support runs on weekdays from 07h00 to 17h00. After hours and on weekends, we help on a best-effort basis.
Your club runs your membership. Kultiflo runs the app your membership lives in.
Your club approves your application, gives you your member number, renews your membership and takes your membership fee. It also keeps its own copy of your contact details on your membership record, so ask its front desk to change the email address it holds for you.
Signing in, your login email, anything in the member app that isn't working, and requests about your personal information. Club owners and staff: the Admin Portal, Point of Share and your club's Kultiflo subscription.
Under POPIA you can ask for a copy of the personal information held about you, have it corrected, or have it deleted. Email hello@kultiflo.com with the subject POPIA request, from the address you sign in with, or tell your club's front desk. We respond within a reasonable time and never charge for a first request for access to your own information.
You can correct your name, phone number and ID details yourself in the member app, under Account, then Profile. For anything else on your membership, ask your club's front desk.
You can delete your Kultiflo account yourself in the member app: open Account, then Profile, choose Delete account and confirm with your password. That deletes your login, your profile and your reviews, and stops any card payments for your membership. Your club keeps its membership record and your payment history; to have those deleted too, or if you cannot use the app, ask by email or at your club's front desk.
We honour a deletion request except where a law requires a record to be kept, and in that case we tell you which law and for how long. Transaction, settlement and financial records are kept for the periods South African law prescribes for accounting and tax records, even after a membership ends.
Your club reviews it. If the club charges a membership fee, the member app asks you to go to the club to pay it. Once the club approves your application, your membership card shows in the app.
In the member app, open Account, then Profile, and choose Change login email. We send a confirmation link to the new address.
You can correct your name, phone number and ID details yourself under Account, then Profile. For anything else on your membership, such as your member number or the date it runs until, ask your club's front desk.
Tell your club's front desk, or email hello@kultiflo.com, and the marketing flag on your profile is turned off. Opting out never affects your membership or the service messages your membership requires.
In the member app, open Account, then Profile, and choose Delete account. You confirm with your password, and the app deletes your login, your profile and your reviews and stops any card payments for your membership. Your club keeps its membership record and your payment history. To have those deleted too, or if you cannot use the app, email hello@kultiflo.com with the subject POPIA request, from the address you sign in with, or tell your club's front desk. Your personal information, and deleting it above explains what is kept and why, and our Privacy and POPIA notice has the detail.